Responsible Gaming

Betting should be fun. As an award-winning Responsible Operator, we’re experts in keeping our players safe.

So, if your time with us starts negatively impacting you financially or socially, please use our tools and support below.


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How do I keep it fun?

Be aware of your habits. Keep your gaming responsible.

Test your player profile

Answer these nine confidential questions and find out if you may need help keeping your betting fun.


Take the test

Switch on Reality Check

These notifications pop up regularly with details on how long you’ve been playing, and how much you’ve won, lost and wagered in that time. You can choose whether they appear every 30, 60 or 90 mins.


Go to Reality Check settings


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How do I limit my play?

Only spend the time and money you can afford, with a Deposit Limit or Product Block.

Deposit Limit

Control how much money you can deposit over a period of 24 hours, 7 days or 30 days. Once you’ve hit your limit, you won’t be able to spend any more money until it resets.


Set deposit limit

Product Block

Love placing the occasional sports bet, but can’t resist the poker tables? You can block access to a certain product for 24 hours, 7 days, 1 month, 3 months or 6 months.


Block a product


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How do I take a break?

If the limits you’ve set yourself aren’t doing enough to control your play, you can temporarily block access to your account.

Time Out

Use Time Out to block access to your account for 4 hours, 1 week, 1 month or 6 weeks. We won’t notify you when your account automatically reactivates.


Start Time Out

Self-Exclusion

Need a longer break? You can stop access to your account for 6 months, 1 year, 2 years or 5 years. You will then need to call us to reactivate your account.


Self-exclude

 

If you do decide to take a break, we also recommend you install software to block betting sites:

GAMSTOP

Block access to all UK gambling operators for 6 months, 1 year or 5 years. We won’t notify you when your exclusion ends, and you’ll have to call us before we can regrant access.


Visit GAMSTOP


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Can I get help & support?

Our customer support agents are always here to help with any questions or worries you may have. Talk to us by visiting the “Responsible Gaming” section in the Help Centre. We can also assist you with setting limits or using any of our tools.

If you or someone you know may be affected by problem gambling, we also recommend visiting the following trusted sites for support.

GamCare

GamCare is the leading national provider of free information, advice and support for anyone affected by problem gambling. Talk to them via live chat, group forum or their free helpline.


Visit site

BeGambleAware

Access free, confidential help by phone or online with BeGambleAware. Learn about how gambling works, check if you or someone you know may have a problem and find tips on how to stay in control.


Visit site

Gambling Therapy

Gambling Therapy is a free global service providing practical advice and emotional support to anyone affected by problem gambling. They offer online help as well as in-person support groups.


Visit site

Gamblers Anonymous

Gamblers Anonymous is a group of people who help each other overcome their gambling problems with a 12-step recovery program. They hold regular meetings across the UK and Ireland.


Visit site


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Underage Gambling

To diminish the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 18. If you are worried that someone underage is using our site, please contact us via the Help Centre and we’ll take the necessary steps. You can also use an internet filter to reduce the chance of underage gambling in your home:

Net Nanny

The best parental control and web filtering software. Block apps, filter websites, and gain complete visibility and control over your child's online activity.

Learn more