Know When to Stop

Occasionally, casual gambling can become problem gambling. Here at we understand the potential risks of gambling, and it’s our responsibility to make sure you’re aware of these risks too.

We’re a member of the European Gaming & Betting Association (EGBA) and the Remote Gambling Association (RGA) and we’re proud to be a strong advocate of responsible gambling. The EGBA and RGA promote a Code of Conduct that encourages safe, responsible online gaming. 

All of our customer care agents are fully trained in offering advice and help to anyone affected by gambling. We also work closely with Gambling Therapy, an online service set up to help those affected by gambling. They offer support groups, live chat and email counselling – all for free.

Think you might be gambling too much?

Take the self-assessment test

It’s important to keep track of your gambling habits - that way you can address any issues before they become a problem. We’ve devised a self-assessment test to give you some guidance on whether you are at risk of developing a potential issue. It’s fully anonymous and your answers won’t be recorded. Take the self-assessment today.

Set a deposit limit

Research shows that problem gambling may occur less if users decide in advance how much money they want to commit to play. Therefore, we offer you the chance to set a deposit limit. After this is set, you won’t be able to exceed the previously determined amount. The limit can cover a period of a day, week or month and can easily be changed. Set a deposit limit today. Set up a deposit limit today.

Self-exclusion, GAMSTOP and product blocking

We offer self-exclusion options of 6 months, 1, 2, 3 or 5 years - during this period you won't be able to log in to your account or play. Self-exclude today.

You can also self-exclude with GAMSTOP, which blocks you from playing with all UK gambling operators for 6 months, 1 year or 5 years.

We also offer a tool that can exclude you from specific products, e.g. just Casino. Block products here.

Take a Break

If you'd like to exclude yourself for a shorter period of time, our Take a Break feature lets you choose between 24 hours, 1 week, 1 month, 6 weeks or 3 months. Take a Break today.

Block betting websites

You can also block other betting sites on your computer. Download the software using these links:

Find further support online

There are a number of other charities and associations that can provide help and advice:

Underage gambling only accepts customers over 18 years of age. To diminish the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 18. Although we dedicate a lot of time and resources to ensure there are no minors playing, we feel this prevention works best as a shared responsibility between us and the minor’s parents/guardians.

If you are worried that someone underage is using our site, please do not hesitate to contact us, and we’ll take the necessary steps. You could also use internet filters to reduce the chance of underage gambling in your home:

Further information

We encourage you to keep your account details safe and to make sure that no one else uses your account. For further information, please refer to our Security Information.

If you would like to withdraw any of your account balance, even if your account has been implemented with RG tools such as self-exclusion, please contact our customer service. For further information about payments, please refer to Section 4 in our Terms and Conditions.

In case you have any issues or complaints, you can contact our customer service representatives. You can also lodge a complaint with the Alderney Gambling Control Commission. Further information can be found here:

Gambling Control

For any other questions regarding responsible gaming please contact us.