Take a Break When You Need It

Self-Exclusion lets you block access to your account for a set period of time.

You can choose how long you'd like the break to last. Once set, you’ll receive an email confirming the details of your Self-Exclusion, including when it will end.

During the Self-Exclusion period, you won’t be able to:

• Log in
• Deposit or withdraw money
• Access games or promotions

After your chosen period ends, you can decide whether you’d like to return. If you do, you need to speak to our Customer Support team first.

If you need help or are concerned about your gambling, you can also contact Customer Support team. We’re here to support you.

Will my Self-Exclusion apply to other accounts?

Yes. If you Self Exclude from Unibet, your exclusion will also apply to these UK brands operated by FDJ UNITED including 32Red and Unibet.

If you use GAMSTOP, you’ll be excluded from all licensed UK gambling operators.

We recommend withdrawing any funds before you Self Exclude.

If you still have money in your account, we’ll try to return it to you — but this may not always be possible.

Pending bets and winnings

Any bets placed before your Self Exclusion will still be settled as usual.

If you win, the money will be added to your account.

To withdraw any winnings after you’ve Self Excluded, please contact our Customer Support].

Will my Self Exclusion apply to other accounts?

Yes. If you Self Exclude from Bingo.com, you’ll also be excluded from all UK brands operated by FDJ UNITED including Unibet and 32Red.

If you use GAMSTOP, your Self Exclusion will apply to all licensed UK gambling operators, not just FDJ UNITED brands.

No. Once you choose to Self Exclude, it cannot be reversed before the end of the selected time period.

During this time, you won’t be able to:

• Log in
• Deposit or withdraw funds
• Access any games or promotions

This is part of our commitment to safer gambling.

Please check your email for the Self-Exclusion summary we sent you. It includes the date your exclusion will end.

If you’d like to reopen your account after your Self-Exclusion ends, please contact our Customer Support Team.

If your Self-Exclusion has expired and you’d like to reopen your account, here’s what you need to do:

Wait until your Self-Exclusion period has ended.We cannot review reactivation requests while your Self-Exclusion is still active.

Contact our Customer Support team.Account reactivations must be discussed over the phone.We’re not able to complete this by live chat, email, or any other method.

To begin the process, please contact our Customer Support.

If you want to take a short break from gambling, you can use our Take a Break tool to temporarily suspend your account.

You can choose a break period of:

• 24 hours
• 48 hours
• 1, 2, 3, 4 or 6 weeks (maximum)

During your selected break:

• You won’t be able to access your account
• You won’t receive marketing emails or offers

Your break cannot be reversed. Your account will stay closed until the full time has passed, so please choose your break period carefully.

For more Safer Gambling support tools visit our Safer Gambling page.

Does Take a Break apply to my other accounts?

No. This break only applies to your Bingo.com account.

Bingo.com is part of FDJ UNITED, which also operates:

32Red

Unibet

Each brand has its own Take a Break system. If you'd like to pause your account on one of those brands, please visit their website directly