Access your account
I forgot my password
If you need to reset your account password, please follow these steps:
1-Click ‘Forgotten password?’
On the login page, click on the 'Forgotten password?' link located under the password field.
2-Enter Your Registered Email
Input the email address associated with your account to receive a password reset email. If you don’t receive the email shortly, check your spam or junk folder.
3-Check for Issues
Note that you won’t receive the email if:
- No account exists with the provided email.
- The email has been filtered into your spam folder.
4-Create a New Password
Follow the link in the email to set a new password. Ensure that your new password meets the minimum requirements.
How to log in after resetting your password
Once you’ve set a new password:
- Go to the login page
- Click the yellow ‘Log In’ button in the top right corner
- Enter your email address, new password and your Date of Birth
- Click Log In to access your account
Registered Email address, Password and your Date of Birth are required to log in successfully.
If you have any questions or need further assistance, please contact our support team.
Can I reopen my account?
If you have closed or deactivated your account through the Account Details → Deactivate Account page, you can easily reopen it directly from the login page.
Follow these simple steps:
- Go to the Login page.
- Enter your email address, password, and date of birth.
- Click Log in.
Once you log in, a guided reactivation process will start automatically. In just a couple of clicks, you’ll be able to reopen your account.
If you don’t remember your password, click “Forgotten password?” on the same page and follow the instructions to reset it.
You can reopen your account if:
- You have self-excluded, and the exclusion period has ended
- You haven't used your account in a while or you deactivated it
However, you cannot reopen your account if:
- You have self-excluded, and the exclusion period is still ongoing or permanent
- The account was closed at our initiative, of which you were informed via email.
- The account is permanently closed for legal reasons.
If you are able to log in, your account is not closed. It may be temporarily restricted. In this case, you should have received a notification via email and a message in your account inbox with further details and instructions
Why is my account blocked?
You may not be able to access your account for various reasons:
- Incorrect Password: Ensure you are entering the correct password. Your account will be temporarily blocked after 5 unsuccessful attempts. The block will be lifted after 10 minutes. If you do not remember your password, please click on 'Forgotten password?' in the login page to reset it.
- Account Locked: If you can log in but you are currently unable to deposit, withdraw or play, your account may be temporarily restricted following a routine review. We regularly review account activity to ensure our players are gambling responsibly. In this case, we will have sent you an email and a message in the Messages section of your account.
- Verification: If we require documents from you, or are still reviewing those submitted, your account may be temporarily restricted. You can check the status here.
- Self-Exclusion: If you’ve activated the Self-Exclusion feature, you will be locked out during the exclusion period.
- Account Closed: If you have deactivated your account, you can easily reopen it directly from the Login page.
Please note that we send an email notification each time your account status changes.
What can I do if a reCaptcha does not work?
We use reCaptchas to help keep the site and your account safe. They’re tests to tell if a user is human rather than a robot. You will normally be asked to select images containing a certain object.
If you have any problems loading a reCaptcha, or one freezes, please try the following steps.
Check you’ve completed the test
If you’re not sure of the answer, use the refresh button (a circle with an arrow) to get a new question.
Make sure you’re connected to wifi or mobile data
A slow connection can make a reCaptcha freeze or not work properly. Once you’ve checked your connection, reload the page and try again.
Restart your browser
Close your browser, restart it and return to the page you were on.
Shut down any extensions running on your browser
Some browser extensions can affect how a page works. You can find out if any are running by checking the settings on your browser. Once you’ve deactivated them, restart your browser and return to the page.
Clear your cookies and cache
Some technical issues can be solved by clearing your cookies and cache. Once you have done this, restart you browser and try the reCAPTCHA again.
Restart your device
Once your device has restarted, load the page with the reCaptcha again.
Make sure you’re using a supported browser
reCaptcha doesn’t work with some older versions of browsers. Follow the link for your browser to find details on how to update it:
Turn off your VPN
Having a VPN (Virtual Private Network) running on your device can interfere with your connection. Turn it off and try the reCaptcha again.
Create a new user profile
You can set up a new user and try the reCaptcha again on the new profile. Follow the links below for your device:
Still need help?
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