Safer Gambling
We care about our players and want to make sure that your time spent with us is fun and sustainable. We do this by:
- Giving you access to safer gambling tools to help you manage how you play.
- Developing behaviour monitoring tools to help you play responsibly.
As part of our commitment to safer gambling, we aim to make zero revenue from harmful gambling.
Keep it fun?
Be proactive and try to stay aware of your habits. We have handy tracking tools available to help playing responsibly become second nature.
Answer these nine confidential questions and find out if you may need help keeping your betting fun.
Take the test
These notifications pop up regularly with details on how long you’ve been playing, and how much you’ve won, lost and wagered in that time. You can choose whether they appear every 30, 60 or 90 mins.
Go to Reality Check settings
We’ll help you keep your activity on a fun level by letting you know of any major changes in your behaviour, such as betting more than usual or spending more time online.
Find out how
How do I limit my play?
Only spend the time and money you can afford, with a Deposit Limit or Product Block.
Control how much money you can deposit over a period of 24 hours, 7 days and 30 days. Once you’ve hit your limit, you won’t be able to spend any more money until it resets.
Set deposit limit
This lets you control the net amount of money you can lose on a particular product over a day, week or month. Once you’ve hit your limit, you won’t be able to play on that product again until your limit resets.
How it works:
If you set a loss limit of £100 per week on Casino, and then lose £100, you won’t be able to play on Casino again until the week is up. We take into account wins, so if you lose £50 and then win £50, you’ll still have a total of £100 to lose before being limited.
Setting this limit can help you to stop chasing your losses.
Go to Loss Limit settingsYou can block access to a specific area of UK Bingo, for 24 hours, 7 days, 1 month, 3 months or 6 months.
Block a product
How do I take a break?
If betting is having a negative impact and the limits you’ve set yourself aren’t doing enough to control your play, you can block access to your account for as long as you feel necessary.
This option is ideal if you want a short-term break up to a maximum of 6 weeks. Once you’ve confirmed your break, you will be logged out of your account and blocked until the end of the break period. Once the break is over your account will automatically reactivate and you will not be notified.
Go to Time Out settings
Need a longer break? You can block access to your account for 6 months, 1 year, 2 years, 3 years or 5 years. Once you’ve confirmed your break, you will be logged out of your account and blocked until the end of the break period. You will then need to call us to reactivate your account.
Go to Self-Exclusion settings
For a more complete break from gambling, we recommend self-exclusion with GAMSTOP. This blocks you from accessing or creating an account with all UK gambling operators for 6 months, 1 year or 5 years. We won’t notify you when your exclusion period comes to an end, you’ll have to call our customer service team for a quick chat before we can reactivate your account.
Self-Exclude with GAMSTOP
If you do decide to take a break, we also recommend you install software to block betting sites:
The Gamban anti-gambling software blocks all gambling sites and apps on all your devices. A simple installation will help ensure a hassle-free break from gambling.
Block gambling sites with Gamban
As well as blocking yourself from gambling websites there are also some banks which can freeze or block your gambling transactions.
Some banks in the UK allow customers to block gambling transactions on their bank accounts or credit cards and other offer card freeze features providing customers more support in this area.
For a full list of financial service organisations in the UK that currently offer gambling blocks on debit cards visit gamcare.org.uk/block-gambling-transactions
We also recommend limiting your exposure to gambling advertising on social media.
BeGamble Aware is working with social media platforms to offer users tools to help them to avoid gambling advertisements when online.
Follow the link below for the latest information on how to limit gambling ads on your social media channels.
Limit gambling ads online
Can I get help & support?
Our customer support agents are always here to help with any questions or worries you may have. Talk to us by visiting the “Safer Gambling” section in the Help Centre. We can also assist you with setting limits or using any of our tools.
If you or someone you know may be affected by problem gambling, we also recommend visiting the following trusted sites for support.
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GamCare operate the National Gambling Helpline and offer confidential information, advice, and support for anyone affected by problem gambling in the UK. The helpline is open 24 hours every day on 0808 8020 133 or via live chat. Gamcare also offers a moderated online forum and daily online group chatrooms to enable those affected by gambling to connect with others in a similar situation.
Visit GamCareBeGambleAware provides free, confidential help by phone or online. Learn about how gambling works, check if you or someone you know may have a problem and find tips on how to stay in control.
Visit BeGambleAware
Gambling Therapy is a free global service providing practical advice and emotional support in multiple languages to anyone negatively affected by problem gambling.
Visit Gambling Therapy
Gamblers Anonymous is a group of people who help each other overcome their gambling problems with a 12-step recovery program. They hold regular meetings across the UK and Ireland.
Visit Gamblers Anonymous
QuitGamble.com is an online platform for people with gambling problems and their relatives. You can share experiences and find the support you need to help you stay in control. It's available 24/7 in the mobile app and on desktop.
https://quitgamble.com/
Underage Gambling
To diminish the chance of underage gambling, we ask for identification and documentation if we suspect a customer is under 18.
Although we dedicate a lot of time and resources to ensure there are no minors playing, we feel this prevention works best as a shared responsibility between us and the minor’s parents/guardians.
If you are worried that someone underage is using our site, please contact us via the Help Centre and we’ll take the necessary steps. You can also use an internet filter to reduce the chance of underage gambling in your home.
The best parental control and web filtering software. Block apps, filter websites, and gain complete visibility and control over your child's online activity.
Visit Net Nanny