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What is a behaviour monitoring tool?
We use a behaviour monitoring tool to help us spot any signs of worrying gambling behaviours. It means that we can help you to stay aware of your habits and make sure that your gambling stays fun and sustainable.
How the system works
Our system can spot changes in your gambling behaviours such as:
- logging in at unusual hours
- betting more than usual
- making unsuccessful deposits
- chasing losses or winnings and so much more.
It monitors the behaviour of all players and if detected, our dedicated team of Safer Gambling Specialists then decides on the best intervention depending on the risk level.
Manage how you play
Your well-being is a top priority of ours, as well as complying with regulations. Depending on the risk that we notice, we have a stepped-care approach:
- It can start with friendly communication to familiarise you with our Safer Gambling (SG) tools and approach, if our system notices only slight changes in your behaviour
- In some situations, we may call you if you haven't implemented any SG tools and your behaviour hasn't improved.
- If we see a more elevated risk, we may restrict the activity on your account until we manage to speak to you.
Customer-tailored deposit or loss limits may sometimes be set on the detected accounts. This makes sure that all our customers play on sustainable and affordable levels.
How do I change my Deposit Cap?
We’ve set a monthly deposit cap based on public financial data and information from TransUnion.
? Learn more about TransUnion
If you believe your cap doesn't reflect your current financial situation, we can review it together.
To stay compliant with gambling regulations, we’ll need to make sure that any change is:
Affordable for you
Sustainable and safe
What documents may be required?
To review your cap, you may need to share:
• A valid ID (passport, driving licence, or national ID)
• Proof of payment method
• 3 months of payslips or your latest P60
Once you're ready, just reach out to our Customer Support team and we’ll guide you through the next steps.
Want to learn more about Safer Gambling tools and support?
Visit our Safer Gambling page
Product Block
If you’d like to take a break from a specific product, you can easily restrict your access under Block Products in your account.
Please not that :
- You will be able to choose the duration : 24 hours, 7 days, 1 month, 3 months or 6 months
- Once it’s activated the restrictions can’t be changed or cancelled.
- When the restriction period ends we won’t be able to notify you, but you’ll be able to access that product again as normal.
- The block only works when you’re logged into your account.
You can block yourself from accessing just one of our products or more. If you’d like to block yourself from the Bingo site as a whole, please take a look at our Self-Exclusion service.
What happens to my funds and pending bets during self-exclusion?
We recommend withdrawing any funds before you Self Exclude.
If you still have money in your account, we’ll try to return it to you — but this may not always be possible.
Pending bets and winnings
Any bets placed before your Self Exclusion will still be settled as usual.
If you win, the money will be added to your account.
To withdraw any winnings after you’ve Self Excluded, please contact our Customer Support].
Will my Self Exclusion apply to other accounts?
Yes. If you Self Exclude from Bingo.com, you’ll also be excluded from all UK brands operated by FDJ UNITED including Unibet and 32Red.
If you use GAMSTOP, your Self Exclusion will apply to all licensed UK gambling operators, not just FDJ UNITED brands.
Can I end my Self-Exclusion early?
No. Once you choose to Self Exclude, it cannot be reversed before the end of the selected time period.
During this time, you won’t be able to:
- Log in
- Deposit or withdraw funds
- Access any games or promotions
This is part of our commitment to safer gambling.
Please check your email for the Self-Exclusion summary we sent you. It includes the date your exclusion will end.
If you’d like to reopen your account after your Self-Exclusion ends, please contact our Customer Support Team.
